MOMENTS
Mithra Moments are simple easy to implement changes or additions to a company’s operations that can accomplish key goals: elevating customer satisfaction, motivating staff & increasing bottom line results
MOMENT #174:
Escorting Guests
When customers at a high-end department store asked where they might find a certain product or department, retail staff members were trained to escort them to the location, rather than just point or give directions. Sales increased as shoppers were able to more easily find what they wanted and as store personnel had the added opportunity to interact with customers.
MITHRA OVERVIEW
The Mithra Group: named after the ancient god responsible for defining and keeping order in the world. Dedicated to providing global service-oriented businesses with proven customized solutions.
Designed to:- Elevate customer satisfaction
- Enhance efficiency
- Energize personnel
- Exact bottom line results
MITHRA
DIFFERENCE
Your business puzzle is unique. The Mithra Group is your partner working within the framework of your specific challenges to find solutions and assist you to achieve your target goals with measurable results.
MITHRA
MANAGEMENT
JACK NADERKHANI
Managing Director
With a keen sense of observation and a talent for breakthrough innovation honed over his more than 30 years in the hospitality industry, Jack Naderkhani believes that no situation is impossible.
CASE STUDIES
Case Study #1
Client: Private Hospital
A hospital’s doctors and medical care received high scores while facilities and guest services received low scores on a third-party survey. Low scores directly affect Medicare reimbursement and patient referrals. The hospital owner brought in The Mithra Group to assess the situation and devise solutions.
Case Study #2
Client: Luxury Hotel
A luxury hotel was seeking ways to increase high-end client loyalty through unique guest services without overextending staff or expenditures. The hotel owner brought in The Mithra Group to identify the areas to improve, to devise solutions and to implement a timely action plan.
Case Study #3
Client: Hotel Restaurant
An urban hotel with a thriving bar crowd was challenged to attract diners to its well-reviewed restaurant. The owner brought in The Mithra Group to solve the puzzle and create an action plan.